At OhhSkull , we prioritize customer satisfaction above all else. You can trust that we take extra measures to ensure the timely delivery of all orders, going the extra mile to ensure your items reach your doorstep promptly. It’s important to acknowledge that despite our relentless efforts to minimize any potential delays, external variables such as peak seasons or delivery disruptions might occasionally impact the delivery schedule.

Your confidence in purchasing from us is of utmost importance. That’s why we extend our buyer protection and refund policy to all our customers. In the event that your order doesn’t reach you within the specified timeframe detailed in our Refund Policy, we are more than happy to provide a complete refund for your purchase.

ORDER EXCHANGE

Exchanging Ordered Items!

  • Unfortunately, our system does not support post-order modifications through exchanges.
  • Customers are accountable for carefully verifying all details, including item dimensions, design, and quantity.
  • We are unable to process requests for exchanges or returns related to errors in selection, size, or design.
  • Orders can be canceled and replaced with a new order within 24 hours from the original placement. Feel free to contact us if you have any questions or concerns.

RETURN POLICY

Return Time Frame: 30 days after delivery

Refunds cannot be facilitated beyond a 30-day timeframe.

Returns and refunds are eligible under the following conditions:

  • Receiving an item in a damaged or broken condition.
  • Receiving a product that differs in design, size, or material, or is the wrong item altogether.
  • Noticing inconsistencies compared to the original product description.

We cannot accept items that have been worn, laundered, altered, show defects (unless originating from us), are missing original tags, or have minor thread imperfections.